Plans, pricing and add-ons

Where to find it: Main → OTO Modules — Open in OTO ↗

Your plan decides which modules are switched on, how much of each thing you can have, and what you pay. This page explains how the pieces fit together, what each plan adds, and where to change any of it.

Three things set what you get

Packaging is not one dial. Three separate things combine, and confusing them is the usual reason a quote looks wrong.

Piece	What it controls
The plan	Which modules are switched on, and the limits on users, carrier contracts and sales channels. Five of them: Free, Starter, Scale, Pro and Enterprise.
Your monthly shipment volume	The price of the plan. Each paid plan is sold in volume bands, and the headline price is the smallest band. Only shipments created on your own carrier contracts count toward it.
Add-ons	Capability sold separately from the plan, because not every merchant needs it: OTO PACK for running a warehouse, OTO FLEX for running your own delivery fleet.

Shipping on OTO’s rates is unlimited on every plan, including FreeThe volume band counts only the shipments you create on carrier contracts of your own. Ship entirely on OTO’s negotiated rates and your plan price does not move with volume at all.This is the single most useful thing to understand about the pricing. A merchant who has no carrier contracts of their own can grow a long way without the plan price changing.

The five plans

Plan	Who it is for	From (SAR / month)	Shipments on your own rates
Free	A new seller sending their first shipments, on one channel, run by one person.	0	— OTO rates only
Starter	A store that has found its rhythm and wants its own carrier contracts and its own returns.	59	50 – 1,000
Scale	Several channels, a team rather than a person, and customers who expect to be kept informed.	279	250 – 5,000
Pro	High volume, branches used as pickup points, and shipping invoices worth reconciling.	1,599	1,000 – 10,000
Enterprise	Large operations with their own systems, their own rules and their own commercial terms.	Custom	Custom

Prices here are the Saudi list price for the smallest volume bandWithin a paid plan, the price rises with the volume band you choose — Starter at 1,000 own-rate shipments a month costs more than Starter at 50.OTO is priced per region: SAR in Saudi Arabia, AED in the UAE, TRY in Türkiye. The pricing page carries the current figure for every band and every currency.

What each plan adds

In the dashboard a plan is presented as a set of modules. Each module belongs to a tier, and every tier up to and including your own is switched on — so Scale gets the Free, Starter and Scale modules, and so on.

Module	Area	What it gives you	From
OTO Discounted Rates	Shipping	OTO’s own contracts with more than 15 carriers, at rates below what a single merchant negotiates alone.	Free
Sales Channel	Order	Connect a storefront and pull its orders in automatically. See Sales Channels.	Free
Warehouses & Pick-up Locations	Warehouse	Unlimited pickup locations and warehouses, managed from one place. See Hubs Management.	Free
ALSOUQ	Shipping	Buying packaging materials for your shipments, inside OTO.	Free
Using Your Own Rates	Shipping	Ship on carrier contracts you hold yourself. See Carrier integration.	Starter
Multi Brand	Order	Run several brands from one account, each with its own identity on labels and notifications.	Starter
Customer Notifications: SMS	Notifications	Automated SMS to the customer. See SMS.	Starter
Return Management	Order	The returns journey end to end. See Return Management.	Starter
Shipping Automation	Shipping	Rules that choose the carrier. See Shipping automation.	Starter
SLA Management	Shipping	Visibility of preparation, pickup and delivery against the service levels you agreed.	Scale
Customer Notifications: Email & WhatsApp	Notifications	Branded updates and feedback collection on two more channels. See Email and WhatsApp.	Scale
Customer Service	Notifications	The agent view: process returns, read feedback, track an order for a customer on the phone.	Scale
Branch Management	Order	Turn branches into pickup and drop-off points. See Hubs Management.	Pro
Click and Collect	Order	Customers collect from your stores or hubs, with a confirmation code.	Pro
Order Management	Order	The full order layer — routing, splitting, holds, consolidation. See Omnichannel OMS.	Pro
Shipping Accounting	Shipping	Checking and reconciling carrier invoices. See Invoice reconciliation.	Pro
Customizable Roles	Access control	Roles built to your own permission sets. See Users, roles & permissions.	Pro
Product Information Management	Warehouse	Custom product attributes and fields. See Product configuration.	Enterprise

Two carrier numbers, and they measure different thingsMore than 15 is the number of carriers OTO holds its own contracts with, and whose discounted rates you can ship on without negotiating anything.460+ is the number of carriers OTO can connect to worldwide using a contract you hold. See Carriers.

Limits that change by plan

Limit	Free	Starter	Scale	Pro	Enterprise
Users	1	3	10	50	Unlimited
Your own carrier contracts	—	3	7	20	Unlimited
Sales channel connections	1	3	5	20	Unlimited
Shipping automation rules	—	5	10	Unlimited	Unlimited
Marketplace integrations	—	Trendyol only	Yes	Yes	Custom
Custom channels over the API	—	—	—	—	Yes
COD settlement	Every 14 days	Every 14 days	Every 7 days	Every 7 days	Custom

Individual API endpoints are gated the same way. The REST API reference carries a plan badge on every endpoint naming the lowest plan that includes it.

Add-ons

Two capabilities sit outside the plan ladder, because a merchant on any plan might need them and most do not. Both come in a Basic and a Plus tier, and both require a minimum plan underneath.

OTO PACK — running a warehouse

Basic is available from Starter at SAR 499 a month; Plus from Scale at SAR 2,999 a month. This is what switches on the Warehouse Management and the bin-level parts of Inventory Management.

Tier	What it covers
Basic	Multi-location inventory tracking · single and batch order picking · the packing screen and Packing Pilot · gift order handling · inbound receiving · bundle fulfillment · partial and full return handling with barcode confirmation.
Plus	Everything in Basic, plus the parts that make a warehouse run itself: bin-level inventory · inventory sync across channels · wave and zone picking, guided picking, automated picker assignment and automated wave creation · system-guided sorting · consumables management · putaway and easy-put transfers · cycle and bulk counting with automatic adjustments · dispatch management · returns receiving · role-based access.

OTO FLEX — running your own fleet

Basic is available from Starter at no extra charge; Plus from Scale, priced on enquiry. See OTO FLEX.

Basic runs a fleet. Plus plans one.Everything a driver does in the app — scanning, delivering, proof of pickup and delivery, COD, messaging the customer, live tracking — is in Basic, for an unlimited number of drivers.Plus adds the layer above the driver: who gets assigned what, in what order, along which route, and whether the job should go to your fleet or to a carrier at all.

Tier	What it covers
Basic	Unlimited drivers · custom fleet naming · route navigation and history · scan to accept and scan to deliver · reverse shipments · proof of pickup and delivery, centrally managed · calling and messaging the customer with multi-language templates · post-delivery feedback · COD handling · custom failed-delivery reasons · driver performance reports · live and background driver tracking · a branded tracking link.
Plus	Everything in Basic, plus the planning layer: driver capacity and priority rules · vehicle types and driver teams · advanced area management · automated driver assignment · smart distribution between your fleet and 3PLs · route creation and optimization, including across multiple drivers · service order management · delivery slot capacity.

Custom integrations

Work OTO does for one account — advanced ERP automation, POS integration, external WMS integration and sync, driver app integration, custom tracking and alerts — is quoted as a one-time fee and available from Pro. See ERP systems for how a bespoke connector is built.

Billing


Monthly or annual	Annual billing is discounted 15%.
Priced per region	SAR in Saudi Arabia, AED in the UAE, TRY in Türkiye.
Payment and invoices	Settings → Payments — Payment Management, COD Wallet and Transactions.

Managing your plan in OTO

The plan you are on is shown at the foot of the sidebar. Selecting it opens Pricing, which has two tabs.

The OTO Modules tab of the Pricing screen, with modules grouped by plan tier — Fig. 1 — The OTO Modules tab. Modules are grouped by the tier that includes them, each card showing its area, what it does, whether it is Active, and a toggle. The group matching your own plan is marked Current Plan.

View Details on any card opens that module’s own page, which states the plans it is available for and offers the three ways to get help with it.

The Available For panel on a module detail page, listing Starter, Scale, Pro and Enterprise — Fig. 2 — Every module page carries an Available For panel. This is the quickest way to answer “which plan do I need for this?” without reading the whole comparison.

The Add-ons tab showing OTO PACK Basic and Plus with their monthly prices and feature comparison — Fig. 3 — The Add-ons tab. Choosing OTO FLEX or OTO PACK at the top swaps the comparison below it, so you can see what each tier covers before buying.

REST API reference — the plan each endpoint requires.
Users, roles & permissions — what the user limit buys you.
Carriers — your own contracts against OTO’s rates.
Quick start — getting the account set up once the plan is chosen.

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Pricing

Plans, pricing and add-ons

Three things set what you get

The five plans

What each plan adds

Limits that change by plan