Branded tracking and confirmation pages

Where to find it: Settings → Customer Notifs → Customizable Pages — Open in OTO ↗

These are the pages your customer actually opens. They carry your name, not the carrier’s, and most of them are a form rather than a status.

Seven pages, one screen

Settings → Customer Notifs → Customizable Pages carries a tab per page type. Each tab is configured, previewed and published on its own.

Page	What the customer sees	What they can do
Tracking	Delivery Progress as four steps — Processing, Collected, Out for Delivery, Delivered — each with its own state, above Shipment Details: order number, customer name, delivery company, order date and tracking number.	Open the carrier’s own tracking, or Share Tracking Info.
Feedback	The order’s details and Rate your experience.	Rate the delivery and leave a comment.
Undelivered Attempt	“Unfortunately, we missed you at your address during our delivery attempt.” The previous slot is shown beside the new one.	Choose a new Delivery Slot Date, or Cancel Order.
Delivery Slot	Order information and the order’s items, then Select Delivery Day.	Pick a day and Confirm.
Address Verification	A map with the pin on the current address — “Please drag and drop the pin to your exact location” — over the full address form.	Move the pin, correct any field, and Confirm Delivery Location.
Reschedule SMS	The rescheduling form, reached from a message rather than a failed attempt.	Choose a new slot.
Order Confirmation	“To ship your order, Please Confirm” — the customer’s name, address, the items with images and quantities, and the order value.	Ship My Order or Cancel My Order.

The two pages that pay for the moduleAddress Verification and Order Confirmation are not notifications at all — they are gates. One catches a bad address while the parcel is still in your building; the other makes a cash-on-delivery customer say yes before a driver spends a day on it.Everything else here improves the experience. These two change the economics.

Address verification, specifically

The page opens on a map with the pin where the order says the customer is, and invites them to move it. Beneath it sits the full address: Country, Short Address Code, Full Address Line, Building No, Street Name, Secondary Address Number, City, District and ZIP Code — the same fields the order itself carries, so a correction lands in the order rather than in a note. A checkbox offers Use this address for all my orders, which turns a one-time fix into a permanent one.

A map is easier than a formAsking a customer to describe where they live in nine fields is asking a lot, and the answer is often no better than what you had. Asking them to drag a pin takes two seconds and produces a coordinate, which is what a driver actually needs. The form is there for the cases where the pin is not enough.

Making them yours

Every tab carries the same controls, applied to that page alone.

Control	What it does
Your Brand	Which brand this configuration belongs to. Logo and colors come from Settings → Account → Brands, linked from the field itself.
Template	The layout, chosen from a small set per page type.
Use Branded Header	“Show your brand’s header instead of the default logo.” The header itself is editable, from the pencil beside the toggle.
Use Branded Footer	“Adds your branded footer at the bottom of the page.” Also editable, and it carries phone and WhatsApp contact links — so the page is a route back to you, not a dead end.
Show Banner	Your own advertisement. See below.
Show Instagram Post	“Display your Instagram post on the page” — a post URL, with the note that “Your Instagram profile must be public.”
Advance Settings	Colors and per-field visibility. See below.

Advance Settings

Two groups, each with its own Reset To Default — so experimenting costs nothing.

These sit on top of the brand: the logo and base identity come from Brand Settings, and these fields tune the page itself.

Visibility Options — Fig. 2 — Seven toggles deciding what appears on the page at all.


Customer Name	The customer’s name on the page.
Order Number · Order Date	The order’s identity and creation date.
Delivery Company	The carrier’s name.
Tracking Number · Tracking URL	The number, and the clickable link to the carrier’s own tracking.
Icons	The icons beside each field.

Two of these are commercial decisions, not cosmetic onesDelivery Company and Tracking URL decide whether your customer learns the carrier’s name and leaves for the carrier’s site. Show them and the page is more useful, and some of the relationship goes to the carrier. Hide them and the experience stays yours, but a customer with a real problem has one fewer place to look.It is worth deciding deliberately rather than leaving at default, and the answer usually differs by carrier.

The preview

The live preview of a tracking page — Fig. 3 — The real page, rendered as you configure it — here with the branded header, the four-step progress and the shipment details.

The preview renders the page as the customer will see it, with Mobile and Desktop views. Changes go live only when you press Publish; until then the page reads Not Published, and once live the button becomes Update.

Preview on Mobile firstEffectively all of this traffic arrives from a text message on a phone. The desktop view exists for the person designing the page; the mobile view is the only one most customers will ever see. Design in the second and check the first, not the other way round.

Advertising on a page they will open anyway

A tracking page is opened several times per order, by someone who has already bought from you and is thinking about the parcel. That is unusually good attention, and the banner is there to use it.

Banner setup, per language — Fig. 4 — English, Arabic and Turkish side by side — each with its own caption, its own image and its own destination.

Each language takes a Caption Text, a banner image — “Recommended: 600x300px, PNG or JPG” — and a Link.

Three banners, not one banner translatedBecause the image and the link are set per language as well as the caption, an Arabic reader can be shown Arabic creative pointing at an Arabic landing page. A campaign that only translates the caption under a single English image is the thing this layout is built to avoid.

Worth using lightlyThe same attention that makes this space valuable is attention on an unresolved order. A customer checking whether a late parcel has moved is not in a mood to be sold to. The banner earns its place on tracking and feedback pages; on an undelivered-attempt page it reads as tone-deaf.

Multi-brand and multi-language

A group running several brands does not want one house style across all of them. Every page is configured per brand, and the brand on the order decides which identity the customer sees — automatically, without anyone routing anything. Language works the same way, and the banner fields show how far it goes: English, Arabic and Turkish are first-class alongside each other, each with its own text, image and destination. This is not a translation layer bolted on top of an English page — it is parallel content.

The agent’s view

Customer service and call-center agents need the same information the customer has, without asking them to read out a tracking number. Shipping → Customer Service is built for them, split into Processing Orders — everything still in flight — and History Orders.

Processing Orders, the agent view — Fig. 5 — Built around the customer rather than the parcel: name, email, phone and address sit beside the order value and payment method.

The column set is what makes it an agent screen rather than an operations one. Alongside Order ID, Order Date and Status it carries Customer Name, Customer Email, Customer Phone and Customer Address, then Order Value, Payment Method and Cash to be Collected. Every one of those is filterable, so an agent with a phone number and no order ID can still find the order. The same Notify menu sits in the toolbar, so an agent who has just explained the delay can send the tracking link before they hang up.

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Branded tracking and confirmation pages